What really matters

All over the world, people have different ideas about what is important in life. Some things, however, are the same everywhere: Things that influence how we deal with colleagues, partners, customers and society. Our high ethical standards are based on them

Our values: Active customer proximity, responsibility, trust, courage and enthusiasm are the central basis of our management and corporate culture. They support us on our path to become the best automotive financial services provider until 2025 as part of our strategy. The attitude of our employees to always be seeking improvements and therefore actively implementing accompanying amendments is connected to this.

Customer proximity

We do not just want to talk about our customers, but rather talk to them. We see every contact with our customers as an opportunity. That's why we seek direct contact with you and actively ask for feedback.


Success is always a team effort, to which each of us makes an important contribution every day. Successful work also requires everyone to take personal responsibility for their topics and their work results. Managers actively assume their leadership responsibility and fulfill their role model function.



Trust is the basis for our daily cooperation. Trust can only arise in dialogue. That's why it's important for us to be open and honest with each other. For decisions, the principle of "competence before hierarchy" applies. Important is a direct feedback with clear messages.


Courage is a prerequisite for developing and implementing new ideas. To remain an innovation leader in the industry, we need courage. Courageous action means actively promoting change and taking appropriate risks.


Our internal and external customers should feel that we are there for them with enthusiasm. We need a positive attitude. For us, the glass is not half empty, but half full. We develop passion for our tasks and our customers.


Our Diversity Management

Our employees are just as colourful and varied as our business area. A versatility that we recognise as value and that we promote. Equal opportunities are ensured for all to the same extent at Volkswagen Financial Services, thus strengthening the cooperation.

We stand up for a working environment that is characterised by openness, sense of togetherness, respect and appreciation and we have recorded this as guidelines on diversity in our organisation manual. We stand for a global organisation in which the effective and targeted cooperation of all colleagues determines the working life. For this reason, Volkswagen Financial Services, as one of the first companies in 2007, signed the diversity charter.

This conscious appreciation turns diversity into strength.

Our corporate and social responsibility

Not every child is given preferential treatment by fate. Therefore we stand up for socially disadvantaged children in our company’s own “Stiftung – Unsere Kinder in Braunschweig” (Foundation - our children in Braunschweig) with different projects. The foundation promotes knowledge about a healthy diet by financing a healthy breakfast in primary school and nursery school. In addition, we support early musical education through a cooperation with the Städtische Musikschule (municipal school of music). Find out more at www.skibs.de.

 With us you can find new challenges even outside your working place and become socially active in the context of our Corporate Responsibility Strategy (partly voluntarily).