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Salesforce Platform Operations Manager (m/w/d)

Datum: 11.11.2022

Standort: Berlin, DE

Unternehmen: Volkswagen Financial Services


Flexible, challenging, versatile


Exciting challenges are managed best in a harmonious environment. With an innovative employer who supports you individually and meets you on equal grounds. With more than 16.000 employees in 48 countries the Volkswagen Financial Services is more than just Europe’s biggest automobile financial services provider. We are the key to mobility.

Discover the versatile possibilities for your career at VW FS now and start with all of us as a:


Salesforce Platform Operations Manager (m/w/d) 




We are looking for a Salesforce Platform Operations Manager who wants to be part of our agile Digital & Direct team. You can expect to work in an international Salesforce team consisting of experienced IT & Business colleagues in Marketing and Sales.

In collaboration with the Global Salesforce Platform Manager you will be responsible for the build & run of our CRM Salesforce Platform for the European markets and make it future-proof in terms of stability, standards and business value.


These are your tasks:

  • Responsibility for configuration, support, operation, maintenance and continuous improvement of the VWFS Salesforce Platform.
  • Control and coordination of the Application Management Services (AMS) and the operational activities of the Salesforce Platform and all instances including control of the external service providers near- and offshore
  • Definition and implementation of ITIL processes for the platform along existing standards and with process owners
  • Definition and implementation of BCM / ITSCM along VWFS compliance standards
  • Steering of DevOps teams (3rd level) for deployment and problem resolution
  • Steering of technical release activities including planning and implementation of releases for multiple Salesforce instances in collaboration with the business
  • Supporting the end-to-end testing process with a focus on SIT testing
  • Representing the Global Platform Manager as the Global Platform Admin.



  • Completed studies in (business) informatics or an apprenticeship as an IT specialist or a comparable study/apprenticeship with professional experience
  • Several years of professional experience in Salesforce administration or another cloud platform
  • Experience in management of enterprise platforms, Salesforce know-how and experience in CRM
  • Experience in agile software development and related tools (e.g. JIRA, Confluence)
  • The ability to work effectively in English in a cross-functional, international team
  • A willingness to continuously develop yourself professionally, methodologically, and personally
  • Proven English language skills
  • Certification as Salesforce Administrator, Platform Builder, Salesforce Admin desirable


Job information:



attractive remuneration packages




Berlin or Braunschweig

Work Time Model



full time



Volkswagen Financial Services AG  

Corporate Benefits


e.g. mobile phone contract at reduced price, attractive leasing offers etc.

the option to switch industries and companies with the security to re-enter VW FS in the future
Further Development personal development potentialities and health services Job-ID




The only thing that we are still missing is your application.

Simply click on "apply now" and get started.
In case of further inquiry please provide the Job-ID as reference number:  14551 

Team Recruiting

E-Mail:  recruiting@vwfs.com
Tel.:  0531-212-899543

Volkswagen Financial Services